revenue operations

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Revenue Operations

The answer to the question nobody can get clear on.

Backstory reads the activity behind every deal and separates the forecast dollars that are evidenced from the ones that are just asserted, by team, by stage gate, by rep.

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About two thirds of Commit is defensible. The rest is assertion.\n- **34% of Commit dollars have had no engagement activity in 14 days.** That's $4.11M of the $12.10M in Commit at Executive Level. Outbound-only activity doesn't count here; the test is whether the customer engaged back.\n- **Category isn't tracking engagement.** Nine deals sit in Commit with an engagement score below 40. Meridian is the largest at $512K, having fallen from 82 to 34 in thirty days without changing forecast category.\nThat second point is the one to carry into the forecast call. Commit is a rep's judgment, and nothing currently forces that judgment to move when the underlying engagement does.\nSo: the forecast isn't wrong, it's unevenly sourced. A third of it is asserted rather than evidenced, with no mechanism catching the difference.\nSources: 30 days of activity across 4 teams and 41 opportunities, through Sep 16.\n---\n[Show me the worst offenders by team]\nCommit dollars with no engagement activity in 14 days, by team.\n- **North America West —** $4.60M commit, $1.94M unevidenced (42%)\n- **EMEA —** $3.20M commit, $1.15M unevidenced (36%)\n- **North America East —** $2.85M commit, $0.71M unevidenced (25%)\n- **Key Accounts —** $1.45M commit, $0.31M unevidenced (21%)\nNorth America West is both the largest commit and the least evidenced, and it's the team closest to its number. Its three largest unevidenced deals — Meridian ($512K), Kestrel Marine ($455K), and Vantiv Rail ($325K) — all appear in the single-threading pattern too.

Unevidenced and single-threaded are mostly the same deals.

One gate is skipped routinely, and it's the one that predicts outcomes.\n- **41% of deals reaching Stage 4 — Proposal have no completed technical validation.** The gate exists in process and is not enforced in the system.\n- **Those deals win at 22%. Deals that complete it win at 58%.** Same stage, same categories, roughly two and a half times the win rate.\n- **Currently live: Pinnacle Rail Expansion sits in Stage 4 at $270K with no validation on record.** Meridian completed validation on Jul 9 but carries a blank Economic Buyer, so it clears one gate and fails another.\nSo: yes, it matters, and the cost is measurable. Validation is worth roughly 36 points of win rate and it's currently advisory.\nSources: 18 months of closed opportunities and 41 open, through Sep 16.\n---\n[Quantify the win rate impact]\n- **Technical validation —** skipped on 41% of Stage 4+ deals. Those win at 22% against 58% when completed, a 36-point gap.\n- **Named economic buyer —** missing on 29% of Commit. 31% against 54%, a 23-point gap.\n- **InfoSec review opened —** missing on 18% of Commit. 38% against 57%, a 19-point gap.\nApplied to current pipeline. $4.98M of open Commit and Best Case is sitting past a gate it never cleared. At the observed win rates, roughly $1.4M of expected value lost against what the same dollars would produce if the gates were enforced.

Caveat worth stating in the QBR: this is correlation on 18 months of history, not a controlled comparison.

$3.18M of the $4.72M in Best Case is blocked on something structural rather than on the customer's decision.\n- **Upside Without Executive Sponsorship — $1.68M, 6 opportunities.** No senior stakeholder identified at all. Ardent Biotech and Helix Diagnostics are the largest, both in validation.\n- **Stage Advanced Without Validation — $960K, 4 opportunities.** Moved to Proposal with the validation field empty. Pinnacle Rail Expansion anchors at $270K.\n- **No Activity in 30+ Days — $540K, 3 opportunities.** Westmark Utilities has been untouched 34 days while still carried as upside.\nSo: two thirds of best case isn't waiting on a buyer, it's waiting on us. These are process states, not customer states, which makes the number more recoverable than it looks and less real than it's being reported.\nSources: 30 days of activity across 14 Best Case opportunities, through Sep 16.\n---\n[Show me what's blocking it]\nUpside Without Executive Sponsorship — $1.68M across 6 opportunities.\n## Risk details\n- **Helix Diagnostics Platform ($410K, Delacroix) —** in Stage 3 — Validation with no contact above manager level on record.\n- **Ardent Biotech ($385K, Ashgrove) —** has no executive sponsor identified and a scorecard at 12.5%.\n## Next steps\n- Sponsorship requirement added to Best Case entry criteria, not just Commit.\n- Six opportunities flagged for the next pipeline call with their owning managers.\n## Pattern\n- Five of the six are new logos. The gap is in how new-logo deals are qualified on entry, not in how they're worked afterward.

An entry-criteria problem, so a process fix rather than a set of individual saves.

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Give leadership a complete picture of pipeline health, deal risk, and execution — backed by activity data they can trust.

Signal

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Stop waiting for reps to update the CRM. See what's actually happening in real time and flag what needs attention before it shows up in the forecast.

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Use real engagement and activity patterns to refine processes, optimize coverage models, and spot what's working (and what's not) across the team.

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Andrew Brown
Andrew Brown
Senior Vice President and Chief Revenue Officer
Red Hat

For a company our size, if you multiply those time savings across every rep and manager globally - Backstory basically pays for itself before you even count the deals caught earlier.

Reagan Lucas
Reagan Lucas
Sales Process Coach, AMD
AMD

Built for teams who run the revenue engine.

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Pipeline Health & Deal Risk
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Know what's going to slip before it does and what to do about it.
Opportunity Qualification & Stakeholder Coverage
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Know if deals are actually qualified - and who still needs to say yes.
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