How Backstory Works

Revenue clarity that lives where you work

Backstory doesn't replace your systems. Connect it once to surface what's actually happening across your deals, accounts, and pipeline, with answers delivered directly in your workflow.

why we built backstory

Your current tools weren't built for this

You're trying to get revenue clarity from systems designed for data entry, not insight.

01

Generative AI gives you generic answers

Ask your agent about your deals and you'll get generic sales advice. It doesn't know your customers, your history, or what "good" looks like in your business.

02

Your CRM shows selective data, not insights

A system only as good as rep-reported fields doesn't tell you the why, what engagement patterns are working, or which deals share that pattern right now.

03

Spreadsheets require constant maintenance

Export. Filter. Pivot. Refresh. Repeat. By the time you've built the analysis, the deals have moved.

What makes a great answer

The difference between a dashboard and a decision

Backstory doesn't just parse your data. It delivers answers specific enough to trust, objective enough to defend, and clear enough to act on immediately.

Generic AI
“Engagement is low. Consider following up to re-engage the prospect.”
“This deal has no executive stakeholder engagement. Your AE typically closes deals like this with three execs by now, and based on past deals the probability of slipping is high"

Specific

Context you can trust

When Backstory flags a deal at risk, it doesn't say "engagement is low." It shows you why — backed by your historical data and your specific sales motion.

"This deal has no executive stakeholder engagement. Your AE typically closes deals like this with three execs by now, and deals at this stage based on past deals the probability of slipping is high."

Objective

Data without blind spots

Backstory pulls from every email, meeting, call, and pipeline activity — beyond what reps remembered to log. When data is imperfect, the revenue reasoning engine fills the gaps.

Answers stay objective while adapting to your specific sales motion — so what's true in your business isn't assumed from someone else's.

Clear

Decisions, not dashboards

You shouldn't need a data scientist to understand your pipeline. Backstory delivers plain-language answers that point directly to the next move.

"Your top performers multi-thread 2x faster than average. That's the pattern to replicate."

01 — activity

Your revenue data, unified and complete

Your revenue activity is fragmented across a dozen systems. Your CRM holds 40% of the story. Email and calls hold the rest. Backstory connects all of it automatically — no exports, no manual entry.

  • Emails from Gmail, Outlook, and your CRM
  • Meetings from Zoom, Teams, and calendar systems
  • Calls from Gong and sales engagement platforms
What this means

This happens continuously in the background. No manual entry. No exports. No data entry for your reps. Your team sells. Backstory sees everything.

02 — revenue reasoning

The engine that understands selling

Generic AI analyzes language. It doesn't understand your sales motion — why radio silence from your economic buyer activity risk while the same from IT procurement is routine. Revenue context matters. Our engine knows it.

Trained on billions of B2B sales interactions, it recognizes:

  • Engagement patterns that predict deal outcomes in your industry
  • Buying group dynamics specific to enterprise vs. mid-market deals
  • Deal momentum activity beyond "last activity date"
  • Stakeholder coverage gaps before they kill deals
  • Your business context — who your champions are, how your best deals close
What this means

This happens continuously in the background. No manual entry. No exports. No data entry for your reps. Your team sells. Backstory sees everything.

03 — answers

Clarity delivered where you need it

You don't have a "checking dashboards" problem. You have a "straight answers at the right moment" problem — in Slack during deal reviews, in your CRM before a call, when the board asks a direct question.

Slack
"@backstory which deals are at risk this quarter?"
CRM
Deal health scores and next-best-action directly in the CRM
AI assistants
"Show me expansion opportunities in my top accounts"
"Give me my top three priorities before the forecast call"
Dashboards
Real-time pipeline confidence for executive reviews
What this means

No context-switching. No hunting through dashboards. The right answer, in the right place, at the right time.

04 — decisions

Know what to do next

Revenue leadership is about making the right call with incomplete information. You can see the pipeline. You can read the notes. But you can't easily answer: "Where should I intervene today?" or "How confident should I really be in this forecast?"

Backstory completes the picture by turning activity and reasoning into specific, prioritized actions.

activity

Data

Unified & complete
reasoning

Context

Revenue-specific
decision

Action

Clear direction
What this means

No context-switching. No hunting through dashboards. The right answer, in the right place, at the right time.

activity detected
Answer from Backstory
Decision for you
Deal momentum declining
Stuck in procurement with no next steps. Stakeholder last engaged 18 days ago. Deals at this stage without a defined next step slip 68% of the time in your business.
Intervene earlier — with context.
Missing economic buyer
Epsilon is the likely economic buyer based on org chart and deal size. Buying authority not yet confirmed in any recorded interaction.
Bring them in before it's too late.
Stakeholder engagement dropping
Competitor recently engaged two of your key contacts. Executive sponsor response time has tripled in 10 days.
Re-engage before momentum drops.
Commit risk rising
Opportunity remains unqualified on 3 of 6 MEDDIC criteria. Rep confirmed verbal commit — no written validation or legal engagement yet.
Adjust your forecast with confidence, not gut feel.

Why Backstory can't be replicated

64% of sales leaders report disappointment in their AI tool outcomes.

Backstory tells you what's actually happening in the field without lifting a finger.

Filters out personal data; filters in relevant business activity
Matches activity to the right accounts and opportunities
Unifies activity across all revenue systems automatically
Delivers answers in your workflow, not another dashboard
Trained on how your specific business sells and wins
x
Generative AI Agents
x
No context window for your business
x
No pattern recognition across deals
x
Generic or falsely confident reasoning
x
Your CRM
x
Manually reported only
x
No cross-system intelligence
x
Static, not predictive
x
Built for record-keeping, not insight
x
Other BI tools
x
Point solution fragmentation
x
CRM-dependent analysis
x
Dashboard overload
x
RevOps burden

You're not looking for perfection. You're competing against the comfort of "good enough." What's the cost of staying there?

Getting started

Revenue clarity in four weeks

P1

phase 1

Connect your systems

CRM, email, meetings, calls, and pipeline - connected in days. No data migration, no custom builds, no engineering backlog.

P2

phase 2

Learn what good looks like in your business

Backstory analyzes two years of your activity history to establish deal patterns, engagement benchmarks, and what actually moves revenue at your company.

P3

phase 3

Start getting answers

Ask in plain language - in Slack, your CRM, or Backstory directly. Get answers on deal risk, expansion opportunities, and forecast confidence.

P4

phase 4

Run your revenue on real data

Priorities, forecast calls, and coaching conversations grounded in what's actually happening - not what reps remembered to log.

The difference is in the details

It's revenue intelligence built for the way modern teams actually close deals.

Backstory doesn't give you more data. It gives you what actually matters: answers you can act on, delivered where you work, grounded in how your business actually sells.

Billions

B2B interactions processed

Zero

Manual data entry for reps

Week 1

First insights delivered

Take a tour
Speak with our team about your specific use case
See it in action
See Backstory in action

Which deals are real?

Know before the call. Spot risk before it becomes a miss. Cover the quarter before it closes.

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