EXECUTIVES

Every number the board sees starts as a judgment call.
‍See the evidence behind it.

Backstory is the context layer that makes revenue AI trustworthy. That means one true account of every customer, built from every email, meeting and call, so you see what’s slipping and whether the strategy is working while there’s still time to adjust.

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The problem

Boards forgive a warned miss.
The warning usually comes late.

The CRM records where a deal was: a stage, an amount and a close date. By the time slippage shows up there, the board meeting is already on the calendar.

The commit number

A number you can’t check yourself

You answer for a number built on data you never touch.

Quarter end

Variance shows up after the call

Slippage surfaces in the last weeks of the quarter, when there’s no time left to adjust the plan or reset expectations.

The board meeting

AI spend with no return to show

The board asks which AI investments are paying back. Revenue AI reads the same incomplete CRM record, so its answers change no one’s behavior.

ASK IT YOURSELF

Know what’s at risk while there’s still time to warn the board.

Ask a question in plain language. The answer comes back with the deals, the dated changes and the emails and calls behind it.
Backstory Agent

Try it: pick a question

How can I help with the Meridian Industrial expansion?

North America West is only $390K short on Commit & Closed, but $2.47M of the commit carries a flagged risk. - **Meridian FY27 Expansion — $512K, Dana Whitfield.** Engagement 34, down from 82 in thirty days. No meeting since Aug 24, none scheduled. Economic Buyer blank in CRM. Public filings confirm a restructuring at Meridian affecting roughly 600 roles in the EMEA field organization, which is the scope of this expansion. - **Sperry Grid Solutions — $490K, Tom Ashgrove.** In Stage 5 — Negotiation, but Northwind Analytics was named on an Aug 19 call and hasn't been addressed since. Scorecard 38.6%. So: the quarter isn't short on pipeline, it's short on coverage. Two late-stage deals, each on a single point of failure, together worth two and a half times the gap. Sources: 186 emails and 44 meetings through Sep 16. --- [Show me where to step in personally] **Meridian — David Kwan, SVP Operations.** Your counterpart. One meeting May 14, nothing since. Score 12. Open on the restructuring rather than the deal: the expansion scope sits inside the org being reshaped, and he's the only one who can say whether it survives. Dana can't make this call. **Sperry Grid — competitive, not relational.** Northwind has been in the room since Aug 19 unanswered. Ashgrove needs air cover for a displacement conversation, not an introduction.

Kwan this week, Sperry next.

$1.29M of North America West's commit is single-threaded: one champion, or one economic buyer, and no second name on record. - **Meridian FY27 Expansion — $512K.** 71% of all 47 activities are with Elena Vasquez alone. Silent 23 days. - **Kestrel Marine Renewal — $455K.** 41 activities, one contact, no second name on record. The sharper number is below the surface. On Meridian, the person with the highest buying power is Martin Feld, CFO. There is no record of any contact with him, ever, and no engagement score to report. Elena flagged on a Jun 18 call that anything above $250K needs his sign-off. The deal is $512K, closing in five weeks. So: this is concentration risk, not a coverage gap. Each of these is one departure, reorg, or silence away from zero. Sources: activity across 3 opportunities, through Sep 16. --- [Build the exec sponsor plan] **Martin Feld, CFO — Meridian.** No contact, no score, highest buying power in the account. The gap that actually closes the deal. An exec introduction is the only realistic path this quarter; there's no warm route through Elena while her org is being restructured. **David Kwan, SVP Operations — Meridian.** Score 12, last touch May 14. He validates that the expansion scope survives the reorg. **Priya Nandakumar, Director IT Security.** Score 4, never contacted directly, InfoSec still Pending Approval. Delegate to Dana today.

Two exec introductions, one delegated. Feld is the one that matters.

Three patterns account for $3.63M of the $16.82M in Commit & Best Case. - **Stalled Executive Engagement — $1.87M, 5 opportunities.** Late-stage deals with no senior contact active in 30+ days. Meridian's champion has gone silent 23 days amid a customer restructuring; Vantiv's sole contact left Aug 30. - **Competitive Displacement — $1.12M, 3 opportunities.** A named alternative entered on a call and went unaddressed. Northwind Analytics appears on both Calder Grid and Sperry Grid, the latter already in negotiation. - **Procurement & Legal Compression — $640K, 2 opportunities.** Halberd has had redlines outstanding 19 days, and Meridian's procurement lead surfaced Sept 4 with one unanswered email since. Three of the first pattern's five deals sit in North America West, the team closest to its number. That concentration makes it a portfolio issue rather than a rep issue. So: a coverage failure, a competitive failure, and a process failure. Only the first is yours to fix directly. Sources: 30 days of activity across 10 opportunities, through Sep 16. --- [Elaborate on the biggest risk] Stalled Executive Engagement — $1.87M across 5 opportunities. ## Risk details - **Elena Vasquez** has had no contact since Aug 24 and sits inside the EMEA org named in Meridian's Sept 2 restructuring. - **Dana Whitfield** emailed Elena and Meridian's procurement lead Sept 9. Neither replied. ## Next steps - **Dana Whitfield** to confirm the expansion scope survives the restructuring before the Oct 23 close date. - **Simone Delacroix** to identify a second stakeholder at Kestrel Marine this week. ## Stakeholders — Meridian - **Elena Vasquez, VP Field Operations** 74 · silent 23 days - **David Kwan, SVP Operations** 12 · last met May 14 - **Martin Feld, CFO** no score · never contacted

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answers like this to executives just like you.

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How can I help with **North America West**?

What Backstory does

One true account of every customer. The evidence one click away.

Boards forgive a warned miss. Each flagged deal shows the customer context behind the risk.

Ask why a deal moved and get the timeline, with the source for each change.

Patterns across accounts and regions show up alongside the deal-level evidence.

Bring evidence to the board meeting, with the source attached to every figure.

Setup starts with the accounts that carry this quarter’s number.

Security and IT teams get the audit reports they need to sign off.

Every answer is grounded in your own data and cites its sources.

Answers arrive where you already work

No new dashboard to open. Backstory sends answers to Slack, Teams, email and the AI tools your team already uses, and runs from Salesforce or your data warehouse. Switch models and your context moves with you.

Captures from

Salesforce

Salesforce

Microsoft 365

Microsoft 365

Zoom

Zoom

Google Meet

Google Meet

Answers in

Slack

Slack

Microsoft Teams

Microsoft Teams

GUIDED TOUR

See the quarter the way your board will. Take the tour.

FOR THE BOARD CYCLE

Backstory Executive Risk & Readiness Report

A 7-page report on the risk behind your commit, where to step in personally and how much of the quarter rests on one relationship. Written for the executive who answers to the board.

01
The risk behind a small gap
How much of a commit that looks close to quota carries a flagged risk, and which deals it comes down to.
02
Where to step in personally
The executive counterpart to call this week, and what to open the conversation with.
03
Concentration risk
How much of the quarter rests on one relationship, and the CFO nobody has met.
04
The patterns behind the risk
At-risk pipeline grouped into coverage, competitive and process failures, with the one that’s yours to fix.
05
Answers that hold up in the boardroom
Every answer links back to the email or call it came from, and goes to Slack, Teams or the AI model you already use.
06
Trust and governance
SOC 2 Type II, ISO 27001, zero standing access and no customer data used to train models.
Read the full report.
A 7-page PDF. Opens in a new tab, no form to fill in.

Questions and Answers

What happens to the data you read from our email and calendar?

Backstory filters out internal threads, newsletters and auto-replies, then matches what’s left to the right account and deal. Customer data is never used to train AI models, no Backstory employee has standing access, and processing runs in segregated, audited environments. Backstory holds SOC 2 Type II, ISO 27001, ISO 27017, ISO 27701 and CSA STAR Level 2.

How fast can we see a real answer on our own deals?

The first answers come from your own top deals, in the tools you already use, within

Does this replace our RevOps reporting, or sit on top of it?

It sits underneath it. RevOps keeps its reports, and Backstory supplies the matched activity and evidence behind them. You get answers without waiting on a new report.

RELATED SOLUTIONS

See what else your team can answer

Four ways revenue executives put the full customer story to work.
Revenue Decisions
solution
Make the call with the full customer story in front of you.
Pipeline Health & Deal Risk
solution
Know what's going to slip before it does and what to do about it.
Opportunity Qualification & Stakeholder Coverage
solution
See which deals are qualified and who still needs to say yes.
Account Strategy & Execution
solution
Know who matters in every account and where you have room to grow.

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