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Building customer trust at scale
The Backstory information security program is based on the NIST and ISO 27001 frameworks. Security and privacy are built into the Backstory foundation, in both the products that we offer and in the day-to-day work of every Backstory employee. We have designed security and privacy controls that protect the data entrusted to us and give us the ability to determine and assess the security posture of the organization.
Customer Trust
People.ai is transparent with our customers and prospective customers on our security and privacy controls around their data. We collaborate with our customers in order to build trust and ensure that our customers maintain a level of comfort in sharing data with People.ai. People.ai is certified in SOC 2 Type 2, ISO 27001, ISO 27701 – Privacy, ISO 27017 – Cloud Security, and CSA Star.
In addition to these certifications, People.ai. has completed a Google OAuth verification. People.ai also maintains a Status Page with updates on the People.ai application that customers can subscribe to for alerts on any potential issues.
Data Encryption
All data provided to Backstory by our customers is encrypted at rest and in transit within the boundaries of the Backstory environment.
Customer data in our systems is protected from loss, misuse, and unauthorized access, disclosure, alteration, and destruction.
Trusted Partners
Backstory understands that who we choose as our third-party suppliers and vendors has a direct impact on our customers and the trust we have built with them.
We strive to ensure that any third-party vendors or suppliers meet or exceed our expectations when it comes to security and privacy controls. A list of the Backstory sub-processors and vendors can be found here.
Incident Response
Backstory has implemented an incident response program in line with ISO 27001 to identify, investigate, and remediate any potential security incidents.
Backstory partners with customers to provide transparency in our incident response process and to work with customers in the event of a security incident impacting their services.
Regulatory Compliance
We’re compliant with GDPR and CCPA. Please visit the for more information.
Availability
Backstory provides a 99.5% uptime SLA by running in a highly available AWS environment, including the use of AWS Shield for DDoS protections.