On Demand

On-Demand Webinar: Let AI Remember. Let Humans Relate.

ON-DEMAND WEBINAR

May 8, 2026 10:00 AM

Buyers know when a rep hasn't done the homework. They also know when outreach was written by AI. In a world where they're getting five AI-generated emails before noon, the rep who shows up actually prepared stands out.

The problem isn't motivation. It's time. Tracking down last quarter's notes, figuring out who's still engaged, remembering what the champion said two calls ago — most reps are doing that manually or skipping it entirely.

Sam McKenna (#samsales) has trained thousands of sellers and heard from just as many buyers. Chris Etterman has spent 10+ years in B2B SaaS sales and now runs customer revenue at Backstory. Together, they're laying out a practical framework: what AI should own, what the rep should own, and how that changes by role.

You'll leave with:

  • A clear split: which tasks belong to AI, which belong to the rep
  • What buyers are actually reacting to in 2026 — straight from someone who hears it firsthand
  • A role-by-role breakdown for AEs, sales managers, and revenue leaders
  • A concrete look at what "AI handling the memory work" means in practice

Speakers

Samantha McKenna
Samantha McKenna

CEO & Founder of #samsales

Chris Etterman
Chris Etterman

Backstory

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Thank You

Thank you for contacting us. We're excited to show you how People.ai can help you unlock growth for your sales, marketing, and RevOps teams. Look for an email from us to get things started.

Trusted by sales leaders at NVIDIA, OpenAI, Red Hat, HPE, Zscaler, and Rubrik - and 100,000+ sellers daily.

Backstory is an important tool for sales moving forward. Information lives in many places, meeting transcripts, emails, etc. Having information in one place via AI will be a game changer.
Quiara Neam
Account Manager
AMD
For a company our size, multiply those time savings across every rep and manager globally - Backstory basically pays for itself before you even count the deals caught earlier.
Reagan Lucas
Sales Process Coach
OpenAI
Red Hat
Visibility into activity, pipeline, and execution fuels better decisions, faster corrections, and more predictable outcomes - without requiring reps to change their workflow.
Andrew Brown
Senior Vice President and Chief Revenue Officer
Zscaler
Elastic
Cyberark
Five9
With Backstory, we removed the guesswork from our sales process. The data is clean, insights are actionable, and our team finally has a shared view of every deal in pipeline.
Esther Friend
Former VP of Sales Efficiency and Transformation
Seismic
If reps aren't in a multi-threaded deal, Backstory flags it. That lets us act fast - asking who we need to get in front of before the gap becomes the reason we lost the deal.
Toby Carrington
Chief Business Officer
Pluralsight
With Backstory, you see if reps are single-threaded and the quality of their interactions. It's one thing to diagnose a pipeline problem. Backstory helps you actually fix it.
Mitch Beck
Head of Digital Sales at Pluralsight
TTEC
We started thinking about automation and deal tracking. We quickly learned Backstory supports the entire revenue cycle. That shift - and that partnership - changed how we sell.
Jonathan Gray
Senior VP at TTEC
Hexagon
With Backstory, we can see what's actually happening in the field - and we know exactly what to work on, whether that's coverage gaps or finding the right people for key roles.
Eric Chapman
Vice President Sales Operations and Enablement
Ping Identity
What matters is adoption, enforceability, and CRM compliance. Backstory integrated in a few clicks and guarantees high usage of our chosen sales methodology. Simple as that.
Spencer Hodson
Vice President of Global Sales Operations and Development
Lily.ai
When you step into a new leadership role, you wonder if you can trust the existing data. Because of Backstory, I know I can - and I run my entire sales org confidently off it.
Julian Dimery
Sr. Director of Sales
Forcepoint
Every customer-facing activity is captured in Salesforce automatically - contact created, tied to the right opportunity, no extra effort from the team. CRM hygiene solved.
Clark Green
VP, Global Revenue Operations
Dataiku