People.ai is now Backstory.
On Demand

On-Demand Webinar: Show Me You Know Me: The Skill That Saves Deals

ON-DEMAND WEBINAR

February 5, 2026 9:00 AM

Your deals aren't losing to competitors. They're dying from neglect.

The same surface-level research that gets your cold emails ignored is killing deals in your pipeline and customers after the sale. When you don't truly know your buyer, you miss the warning signs. The deal slips. The customer churns. And by the time you see it, it's already gone.

Join Sam McKenna, who created the #ShowMeYouKnowMe methodology that gets 7x the reply rate, and Natalie Wolf, who's scaled customer success orgs that deliver world-class retention, for a conversation about what it takes to know your buyers and customers deeply—from first touch through renewal and beyond.

You'll walk away knowing:

  • Why shallow personalization is killing your deals and your retention
  • How to spot risk before it surprises you—whether it's a stalled deal or a quiet customer
  • How Sam McKenna used #SMYKM to get 7x the reply rate compared to industry average
  • How to build deep buyer intelligence without the manual work
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Thank You

Thank you for contacting us. We're excited to show you how People.ai can help you unlock growth for your sales, marketing, and RevOps teams. Look for an email from us to get things started.

Trusted by sales leaders at NVIDIA, OpenAI, Red Hat, HPE, Zscaler, and Rubrik - and 100,000+ sellers daily.

Backstory is an important tool for sales moving forward. Information lives in many places, meeting transcripts, emails, etc. Having information in one place via AI will be a game changer.
Quiara Neam
Account Manager
AMD
For a company our size, multiply those time savings across every rep and manager globally - Backstory basically pays for itself before you even count the deals caught earlier.
Reagan Lucas
Sales Process Coach
OpenAI
Red Hat
Visibility into activity, pipeline, and execution fuels better decisions, faster corrections, and more predictable outcomes - without requiring reps to change their workflow.
Andrew Brown
Senior Vice President and Chief Revenue Officer
Zscaler
Elastic
Cyberark
Five9
With Backstory, we removed the guesswork from our sales process. The data is clean, insights are actionable, and our team finally has a shared view of every deal in pipeline.
Esther Friend
Former VP of Sales Efficiency and Transformation
Seismic
If reps aren't in a multi-threaded deal, Backstory flags it. That lets us act fast - asking who we need to get in front of before the gap becomes the reason we lost the deal.
Toby Carrington
Chief Business Officer
Pluralsight
With Backstory, you see if reps are single-threaded and the quality of their interactions. It's one thing to diagnose a pipeline problem. Backstory helps you actually fix it.
Mitch Beck
Head of Digital Sales at Pluralsight
TTEC
We started thinking about automation and deal tracking. We quickly learned Backstory supports the entire revenue cycle. That shift - and that partnership - changed how we sell.
Jonathan Gray
Senior VP at TTEC
Hexagon
With Backstory, we can see what's actually happening in the field - and we know exactly what to work on, whether that's coverage gaps or finding the right people for key roles.
Eric Chapman
Vice President Sales Operations and Enablement
Ping Identity
What matters is adoption, enforceability, and CRM compliance. Backstory integrated in a few clicks and guarantees high usage of our chosen sales methodology. Simple as that.
Spencer Hodson
Vice President of Global Sales Operations and Development
Lily.ai
When you step into a new leadership role, you wonder if you can trust the existing data. Because of Backstory, I know I can - and I run my entire sales org confidently off it.
Julian Dimery
Sr. Director of Sales
Forcepoint
Every customer-facing activity is captured in Salesforce automatically - contact created, tied to the right opportunity, no extra effort from the team. CRM hygiene solved.
Clark Green
VP, Global Revenue Operations
Dataiku