Trust & Security
Your data. Independently verified.
Backstory meets the standards revenue teams require before signing. Zero-trust access, end-to-end encryption, and third-party audits every year — not just when we're asked.
5 active certifications · Audited annually
Five controls your security team will ask about.
These aren't self-reported claims. Each control is audited annually by an independent third party.
Zero-trust access
Every access request gets verified. None get assumed.
- Zero standing access — provisioning is just-in-time only
- Every access event logged: who, what, when
Why it matters
No one holds standing access to your data. Not even Backstory employees.
Privacy by design
Privacy controls are built into every workflow, not bolted on after.
- Sensitive and irrelevant data filtered at the point of collection
- Every customer record classified Confidential by default
Why it matters
Only what the service needs gets collected. What's collected never leaves its intended use.
AI-safe by design
Customer data is never used to train AI models.
- Data used only to deliver contracted services — no exceptions
- Production, staging, and development environments fully isolated
Why it matters
AI governance runs through the same controls as everything else. It isn't a separate program bolted on top.
Operational resilience
If something breaks, recovery is already tested. Not theoretical.
- Multi-region failover: US-East primary, US-West disaster recovery
- Formal incident response playbooks for ransomware, insider threats, and unauthorized access
Why it matters
Recovery isn't a plan on paper. It's tested on a schedule.
Your data. Your rules.
Control doesn't stop at the contract.
- Privacy settings you control at the domain, email, and CRM-object level
- No persistent employee access to your data or production environments
Why it matters
These aren't promises. They're settings you control.
See the controls for yourself.
Which deals are real?
Know before the call. Spot risk before it becomes a miss. Cover the quarter before it closes.
